CHILDLINE 1098 is India's first 24 – hour, free, emergency phone outreach service for children in need of care and protection. Any concerned adult, or a child in need of help can dial 1098, the toll free number to access our services. We not only respond to the emergency needs of children but also link them to services for their long-term care and rehabilitation.
1098 is not a mere number. 10 – 9 – 8 or CHILDLINE is a countdown to a better life for the street child. A friendly or sympathetic 'didi' or 'bhaiya' who is always there for them 24 hours of the day, 365 days of the year.
CHILDLINE reaches out to all children in need of care and protection. These include: street children, child labourers, children who have been abused, child victims of the flesh trade, differently-abled children, child addicts, mentally ill children, and children infected by HIV/AIDS – any child who needs our help
Children / concerned adults call CHILDLINE for medical assistance, shelter, missing children, Repatriation, Protection from abuse, Emotional support and guidance, Death, information about CHILDLINE, Volunteers, Information and referral to services, Silent calls, Chat calls etc. It intervenes in case of sickness, death and abuse of children, runaways and child labour, always focusing on the marginalized child. After the initial crisis intervention, CHILDLINE links these children to long-term services.
Initiated as an experimental project in 1996, CHILDLINE is currently operational in 291 cities/ districts in 31 States/UTs, with a vision to reach out to every child in distress in each city/district of India. As of March 2014, CHILDLINE India has serviced 31 million calls and directly intervened with over 4 million children.
The Government of India cites the CHILDLINE service as part of services to UN for the United Nations Convention of Child Rights commitments. When the Ministry of Women and Child Development (MWCD) came into being in 2006, it recognized CHILDLINE India Foundation as the Nodal Mother NGO for implementing the CHILDLINE model across all districts in India. This has subsequently become the framework for the MWCD initiated Integrated Child Protection Scheme program (ICPS). The Integrated Child Protection Scheme (ICPS) of the ministry funds the expansion of CHILDLINE services and has targeted the end of 12th Five Year Plan to cover all 600+ districts of India.