July 3, 2018:
Train Captain would be the overall in-charge of Train from beginning to end of journey.
In an attempt to improve the on-board services and redress passengers’ grievances, South Eastern Railway has introduced ‘Train Captains’ in three premium trains run by it, stated a South Eastern Railway Spokesman on Monday.
Trains in which captains have been introduced are Howrah-Yesvantpur Duronto Express, Howrah-Mumbai Duronto Express and Howrah-Pune Duronto Express.
He further stated that,“The services of train captain will be gradually extended to all other premium trains originating from South Eastern Railway within a short time”.
Howrah-Yesvantpur Duronto Express that left Howrah on Sunday was first such train with a captain to oversee requirements and for redressal of the passengers’ grievances.
Spokesperson added that said Train Captain would be the overall in-charge of the train from beginning to end of journey and responsible for ensuring passenger amenities including availability of water, cleanliness of coaches and working of the electrical fittings.
Picture Source :
