Train Captains introduced in Premium Railway Trains for redressing grievances of the Passengers

July 3, 2018:

Train Captain would be the overall in-charge of Train from beginning to end of journey.

In an attempt to improve the on-board services and redress passengers’ grievances, South Eastern Railway has introduced ‘Train Captains’ in three premium trains run by it, stated a South Eastern Railway Spokesman on Monday.

Trains in which captains have been introduced are Howrah-Yesvantpur Duronto Express, Howrah-Mumbai Duronto Express and Howrah-Pune Duronto Express.

He further stated that,“The services of train captain will be gradually extended to all other premium trains originating from South Eastern Railway within a short time”.

Howrah-Yesvantpur Duronto Express that left Howrah on Sunday was first such train with a captain to oversee requirements and for redressal of the passengers’ grievances.

Spokesperson added that said Train Captain would be the overall in-charge of the train from beginning to end of journey and responsible for ensuring passenger amenities including availability of water, cleanliness of coaches and working of the electrical fittings.