For emergency response in the capital Dial 112 from now on . This helpline number will be applicable for all kinds of emergency services provided by police (erstwhile number 100), fire brigade (101), ambulance (102) & disasters management authorities.
The police control room in the city handling calls to '100' has been re-equipped to respond to calls on '112' - an all-encompassing 911-like helpline operational in the United States. The new number, which will reduce the response time by half on an average, will gradually be made functional across the country.
Since 2015 the '112' helpline has been under works in the Prime Minister's Digital India initiative.
In case of an emergency, a person can dial 112 from his or her phone or press the power button thrice quickly on a smart phone to activate a panic call to the emergency response centre. It offers the caller an option to speak to an emergency response team by pressing the digit '8' on the keypad. Following this, the location of the person is beamed through a Global Positioning System (GPS) locator system to the control room & is displayed on a large screen that also shows the location of the nearest Police Control Room (PCR) units.
The location of the caller is then shared with the response unit which are equipped with phablets or smart phones. It is mapped on a navigator that guides the unit to the location in less than 5 minutes.
Earlier, calls made to 100 or 101 were recorded at the PCR before being transferred through the wireless system to a police post or police vehicle concerned.
Once the distress caller informs the Police control room, the message will be encrypted into a text immediately even while the caller is online & sent as messages to the mobile phones of the nearest Police Control Room (PCR) unit, the area Station House Officer (SHO) & the beat officer. The location of all the police officers will then be displayed on a screen at central police control room(CPCR),
The central police control room (CPCR) can even direct more than one emergency units to a location if the feedback from the earlier units are found to be unsatisfactory. The handlers at the central police control room (CPCR) will also direct the response units to the new location of the caller in case, he or she moves away from the old one.
Special Commissioner of Police (CP) (operations) Muktesh Chander said that the response time for police under this system will reduce by almost 50% due to this. The response time for other departs, like fire & disaster mgmt. team (DMT), too, will be halved since the message will be relayed simultaneously with the click of a button. While the call is being attended by the emergency vehicles, the central police control room (CPCR) will monitor the location of every unit.
Source Link
Picture Source :
