On Monday, Delhi Government added 30 more facilities under its doorstep delivery project, taking the total number of public services available under the scheme to 70.
Among the major services added in the second phase are issuance of bus passes for airconditioned & non-AC buses, tour packages, registration under bed-and-breakfast scheme, scholarship to SCT, ST & OBC students, addition & deletion of names from ration cards, factory building plan & licence for passenger lifts.
A Sr Government official said Delhiites could apply for the new services from Monday, though the second phase would be formally launched on September 1. “We will soon have a formal launch.
The remaining 30 services will also be added within a couple of months,” administrative reforms minister Kailash Gahlot said. The new services involve 10 departments, including labour, higher education, transport, food & supplies, SC/ST welfare, tourism & drugs control.
Terming it a “revolution in governance” & a “big blow to corruption”, CM Arvind Kejriwal had announced the decision to bring 100 public services under the doorstep delivery of services scheme & launched the first phase with 40 facilities in Sep 2018.
Under the scheme, a person can book an appointment by calling a helpline number & a government representative will reach his doorstep to complete the formalities for a fee of just ₹50.
Though the Govt had promised to add the remaining 60 services in two-three months, initial problems & technological glitches had delayed it by a few months. Gahlot said the model code of conduct due to the Lok Sabha elections had pushed the date further.
The minister added that to ensure a glitch-free service, the software had been changed & the system strengthened. “We have a separate desk in each department to handle the applications received through the scheme.”
Deviating from the established procedure where the facilitators often struggled for hours to upload the documents at the applicant’s doorstep due to bad connectivity, the hard copies of all relevant papers are now collected & then uploaded at a location where seamless internet is available, said an official.
“This saves a lot of time. The facilitators now only fill up the basic information — name, address, age & service required — in the offline software at the applicant’s place & generates the fee receipt,” he added.
It also helps the backend team to make a file of the hard copy of the documents & send it to the department concerned where proper records of all applications are kept.
The applicants now also get text messages from the call centre at every stage — from booking the appointment till the document they have booked are ready & despatched, said an official. The applicants also have the opportunity to reschedule or cancel an appointment a day before the service facilitator is supposed to reach his venue.
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