January 20, 2019
After ordering ‘paneer’ dishes from the restaurant discovery & food delivery platform, Zomato, an Aurangabad resident on Friday found plastic fibre in his food.
“I ordered paneer chilly, paneer masala, etc. for my children. When we started eating, my daughter told me the paneer was very hard & her teeth hurt while chewing it. When I tasted it, I found fibre,” said Sachin Jamdare.
“I was really worried about my children’s health. I went to the restaurant to speak with the owner. They didn't entertain my issue, saying that maybe Zomato guy did something. I went to the police station & lodged a complaint. I wanted to raise awareness among our countrymen how these people can play with our health for something as little as ₹150,” Jamdare said.
Meanwhile, Zomato released a statement, issuing an apology for the incident & saying that the restaurant has been suspended from their platform.
“Zomato is deeply committed to food safety, quality, & hygiene. We apologise for the anguish this incident must have caused to our user. We have suspended the restaurant from our platform pending results of the external FDA investigation & in the meanwhile, have refunded the entire amount to the user,” the statement read.
A police official confirmed that the complaint has been received & that they've sent samples of the food for testing, adding that investigation will be conducted after the results are received.
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